Incident Investigation Module
Using Visual Literacy to Improve the Quality and Accuracy of Information Gathered Post-Incident
Understanding Biases and Their Impact on Incident Management
Investigating incidents and near-misses can easily become a biased exercise. Common biases include overconfidence bias, availability bias, confirmation bias, status quo bias, and implicit prejudice. For effective investigations to produce meaningful outcomes, your employees need to understand various cognitive biases, be aware of how easily they crop up, and learn to recognize and discount them for clarity and accuracy.
Details of an incident are critical to understand, but we also need to See the Whole Picture™ – how everything works together. Participants learn how to piece together the Big Picture of an incident using the 5 Whys to understand what happened and the causes of the incident.
This module includes group exercises that take participants through the process of effectively piecing together various elements of an incident without the interference of cognitive biases.
This application specific module is available under a license agreement and supports a train-the-trainer model.
Enhancing Communication Skills
Incident management demands that we have the communication skills to share what we have discovered with others. Communication is a two-way street, and we need to be sure the person or people receiving the information possess the correct understanding. This module also teaches the 4 C’s of Communication: context – give the big picture; content – give the facts; check understanding; and confirm next steps. Interactive sessions allow participants to practice the communication skills they learn to effectively investigate and manage incidents.
- Recognize and mitigate the effects of bias on incident management
- Apply Visual Literacy techniques to improve the quality and completeness of information gathered post-incident
- Actively solicit others’ perspectives to analyze incidents
- Analyze others’ communication styles and adapt the message to the audience
- Use the Visual Literacy language to enhance communication
- Facilitator guide
- Presentation deck
- Participant workbooks
- Accompanying exercises
- Approximately 4 hours in length
- Inclusive under the license agreement
- Train-the-Trainer facilitated
Additional COVE modules inclusive under the license agreement
Introduction to Visual Literacy Module